This is especially true with re-roofing, which represents over 70 percent of the low-slope roofing market. Understanding what is and is not covered in any given warranty can help increase your ability to be that trusted advisor for a property owner and differentiate yourself from your competition. Whether it ultimately helps you secure a project or not, knowing what’s what with warranties and what they may and may not cover is one way to help property owners make better decisions and avoid problems in the future.
The “Golden Rule”
What a particular warranty or guarantee is called or titled may not reflect what it actually does or does not cover. The only way to know what any warranty or guarantee actually provides a property owner is to read it and understand the coverage and terms of that coverage. A good example of this is a “material and workmanship” warranty. What does “material and workmanship” actually mean? Does it cover defects in material and workmanship? Or does it just provide the material and labor to repair a defect in the material? Are the defects covered extensive or very narrowly defined? Are there limits on what the “remedy” is? If so, what are they? All of these questions can have very different answers depending on the specific warranty. Yet, many property owners think if they are getting a “material and workmanship” warranty at the completion of their project, they are getting equivalent coverage when several contractors bid their project and each agrees to provide a material and workmanship warranty. Read More.