Elissa Arms, Content Writer, Raken
In the construction industry, projects often last several weeks or even months. Most customers expect to receive periodic updates as work is completed. Keeping your customers informed with detailed, accurate field data boosts overall satisfaction and generates repeat business. You’ll establish better client relationships built on trust.
In the days of pen and paper reporting, collecting information from the field and sharing progress with external stakeholders could be a long and time-consuming process. Thankfully, modern technology makes customer engagement much easier.
Why is Customer Engagement Important?
There are three main benefits to actively engaging
■ Reducing the risk of disputes
■ Preventing rework
■ Increasing overall customer satisfaction
Keeping customers involved in the building process helps prevent miscommunications that could lead to costly disputes or rework. Projects proceed more smoothly when all stakeholders have a good idea of what’s going on at the jobsite. Construction companies that deliver regular progress updates build a reputation for being trustworthy and competent. Read more.