How Digital Reporting Can Increase Customer Satisfaction - June 2022

Fri, Jun 17, 2022 at 8:00AM

Elissa Arms, Content Writer, Raken

In the construction industry, projects often last several weeks or even months. Most customers expect to receive periodic updates as work is completed. Keeping your customers informed with detailed, accurate field data boosts overall satisfaction and generates repeat business. You’ll establish better client relationships built on trust.

In the days of pen and paper reporting, collecting information from the field and sharing progress with external stakeholders could be a long and time-consuming process. Thankfully, modern technology makes customer engagement much easier.

Why is Customer Engagement Important?
There are three main benefits to actively engaging
with customers:

■ Reducing the risk of disputes
■ Preventing rework
■ Increasing overall customer satisfaction

Keeping customers involved in the building process helps prevent miscommunications that could lead to costly disputes or rework. Projects proceed more smoothly when all stakeholders have a good idea of what’s going on at the jobsite. Construction companies that deliver regular progress updates build a reputation for being trustworthy and competent. Read more.

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