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How to Start or Grow a True Service Department Part 2 - February 2020

Sat, Mar 07, 2020

How to Start or Grow a True Service Department Part 2 - February 2020
Greg Hayne, Owner, Hayne Coaching Group

“10 Easy Steps”…NOT!
When contractors approach us to talk about how to grow their service departments, we usually start by reviewing the information we presented in this article series (January 2020, Part I). If you don’t get that right, most of the other stuff won’t work either. But just how do you grow your department?

Think of it this way, everybody starts with just one truck. (Actually, everybody starts with no trucks, but until you have a dedicated service truck you really don’t have a department). With one truck you can’t afford a full-blown service staff. So what can you do?

First, the Service Superintendent and the Service Coordinator roles we talked about in the previous article are going to need to be adopted by someone already in the company. Perhaps your receptionist catches the calls, your accountant handles the bill­ing and your production superintendent handles the scheduling and technical support for the repair crew(s). Then you can work through the following three steps: Read more


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